Return policy

Return Window

Our priority is your full satisfaction with every purchase. Should you be unsatisfied with your order, most merchandise can be returned within 30 calendar days after delivery for a complete refund. All returned goods must be sent back in their original unused state, complete with all original packaging, labels and accessories intact.

Return Eligibility

Products meeting the below criteria qualify for return requests:

  • Unused merchandise preserved in original packaging and with all factory labels attached
  • Sealed, unopened goods with intact original packaging

Non-Returnable Goods

The following categories of products are excluded from our return policy and cannot be returned:

  • All merchandise labelled final sale or clearance
  • Personal hygiene, intimate and close-contact goods
  • Opened, unsealed consumable products
  • Custom-made, personalized and custom-printed items
  • Goods damaged through regular daily use, improper storage or self-inflicted wear and tear

Step-by-Step Return Procedure

Follow the steps below to submit a return request:

  1. Sign in to your registered account and navigate to the Order History page
  2. Locate and open the order that contains the items you wish to return
  3. Select the “Return Items” function and tick the relevant products for return
  4. Select a corresponding reason for your return submission
  5. Download and print the pre-paid return shipping label provided
  6. Securely repack all returned goods and attach the printed label to the outside of the parcel
  7. Deliver the sealed package to any official authorized shipping drop-off point

Refund Timeline & Rules

After our warehouse receives and completes quality inspection of your returned parcel, your refund will be processed within 5–7 working days. Funds will be credited back to your original payment account automatically. Standard delivery shipping fees are non-refundable, except for returns caused by our internal errors, including defective goods or incorrectly dispatched items.

Product Exchange Policy

Direct one-for-one exchanges are not supported on our platform. If you wish to obtain the same product in an alternative specification, style or variant, please submit a full return for your original item, receive your refund, and place a brand-new separate order for your preferred product.

Damaged & Defective Merchandise

If you receive goods that arrive damaged, faulty or defective upon delivery, please reach out to our customer support team promptly. Kindly provide your unique order number and clear photographic evidence of the product damage or defects. We will coordinate a free replacement or full refund with zero extra charges on your end.

International Order Returns

For all cross-border and international orders, the customer shall bear all return shipping expenses. We highly advise selecting a fully trackable courier service for your return shipment; our brand accepts no liability for parcels lost in transit during customer-initiated returns. All customs duties, import taxes and related surcharges paid at checkout or delivery are non-refundable under any circumstances.

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ALPHONY DIGITAL LIMITED 

Phone：（+852）5368 3998

Email:alphony@163.com 

Address: FLAT/RM 6026/FKAI YUECOMMERCIAL BUILDINGNO2C ARGYLESTREETMONGKOK KL